We at sbwmeals.com take every measure to ensure that your order arrives on time & in perfect condition; however, occasionally an order may get slightly disfigured during transit. We are not able to accept returns on most food items because they are perishable in nature. We have a very customer-focused grievance redressal policy in case you receive the wrong product or are not satisfied with our fulfillment service. Please contact our customer care within 48 hours of delivery at firstname.lastname@example.org or +91 998 422 2298.
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Once payment confirmation is received by SBW Meals for an order, the fulfillment process gets started.
In case you change your mind after placing the order or if it is placed by mistake, we accept your cancellation request only if the order is not dispatched and then only you are eligible for the refund. In such case inform our customer care at email@example.com or +91 844 844 9094
In case you want a refund because you’re not satisfied with either the product or our fulfillment service then we have very customer focussed grievance redressal policies. Just get in touch with our customer care within 48 hours of delivery at firstname.lastname@example.org or +91 998 422 2298